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Location

Bulwell, Nottinghamshire | United Kingdom

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Job description

Working as part of an extremely busy diagnostic, support and prescribing service for clients with ADHD and ASD (autism), you'll be responsible for supporting service stakeholders including MDT clinicians, the Service Manager, the wider admin team alongside supporting and having daily interactions with our patients.

Responsibilities are wide-ranging and varied. You'll deal with enquiries from other services and GP’s as well as existing patients and those waiting to be assessed by our service. You'll be processing referrals to our service, supporting clinicians with all aspects of administration for the effective running of the service, handling incoming/outgoing calls, organising appointments, responding to email enquiries, processing patient prescriptions and supporting the service Reception; greeting patients and ensuring their experience is positive.

This role requires an experienced administrator with the skills and qualifications to meet the needs of the role. It would be suitable for someone with a high attention to detail who can work at a fast pace and with changing priorities.

We're looking for 2 (1.4WTE) administrators to join the team. We work core hours; Monday to Friday 9.00am-5.00pm, but we're open to discussion about how these hours requirements are met.

Provide an efficient secretarial/administration/reception support service.

Produce high quality reports within agreed deadlines, as required.

To undertake office duties including diary management and message management, opening, and distributing mail, operation of brought forward systems, dealing with telephone calls and enquiries, production of documents, typing and audio typing, photocopying, collating of documents and electronic filing, as well as general administration support services. To deal with requests and enquiries and forward them to the relevant team member.

Facilitate meetings including venue booking, refreshments, producing and circulating agendas, recording attendance and accurate minute taking.

To be able to work flexibly and provide cover which may include the requirement to travel to different sites.

To collect and maintain accurate team information with regards to training undertaken, Clinical Supervision and any other database.

To monitor and order stock and non-stock items, as required.

Booking courses, accommodation, and travel requests, as and when required.

To manage, update and maintain diary schedules, ensuring that conflicting and amended appointments are actioned appropriately.

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!

#TeamNottsHC

The post holder will be responsible for accepting referrals into the NeSS team, processing the referrals onto the appropriate platform (i.e rio). The post holder will be involved in Team meetings for example business and MDT clinical meetings to offer an admin support function. The post holder will support with the teams performance data.

Excellent communication skills are essential within this role. This will involve the regular contact and exchange of confidential, sensitive information between staff, patients, carers and internal/external agencies, using tact and diplomacy in a form that is appropriate to them and the situation, and constructively manages barriers to effect communication.

Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future. Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.

Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experience

Proficient audio-typist

Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience

Be proficient in the use of IT systems including Microsoft Office – Excel, Outlook, Word, Database & internal systems including Patient and staff Information systems

Good general education including English Language and Maths to GCSE or equivalent

Accurate minute taking skills

Ability to meet deadlines

Ability to work on own initiative

Excellent organisational skills

Team player

Understanding of data protection and maintaining strict confidentiality

Excellent communication skills

Experience of working in a customer-facing role

Experience of working in a busy environment

This advert closes on Sunday 17 Mar 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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