IT Support Apprentice NETWORK & SECURITY LIMITED

Location

St Albans, Hertfordshire | United Kingdom

Job description

What you will do in your working day

• Act as a single point of contact for phone calls, emails and onsite visits from customers regarding IT issues and queries
• Receiving, logging and managing calls via telephone, email, self- service portal and onsite visits
• Ensuring calls are acknowledged and fixed within the agreed SLAs
• Monitoring the Service Desk ensuring tickets and voicemails are responded to in a timely manner
• 1st line support - troubleshooting of IT related incidents from bespoke/ standard software to hardware

The training you will be getting

IT Solutions L3

• BCS Level 3 IT Solutions Technician - Methodologies and Principle
• BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge

BCS Level 3 IT Solutions Technician - Security and Legislation
Route specific:

• BCS Level 3 IT Solutions Technician - Software
• BCS Level 3 IT Solutions Technician - Hardware

This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.

What to expect at the end of your apprenticeship

• Progression into a full-time role upon the completion of the apprenticeship

Job tags

Salary

£12.48k per annum