Careys Manor Hotel & SenSpa
Location
Brockenhurst, Hampshire | United Kingdom
Job description
Job Vacancies
Type – Full time (40 hours per week)
Salary – £26,000 per annum + Service Charge tips
Reports to – Restaurant Manager
Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.
Are you an organised early bird that finds joy in chatting to others? Perhaps you have been out of the employment market for a while and fancy something different?
We are seeking an organised, bright and bubbly person to ensure breakfast service at Careys Manor Hotel looks great, runs like clockwork and that every guest experiences a sunny start to their day.
We typically serve breakfast to 80-90 guests during the week and around 140 on weekends and are seeking a motivated Breakfast Manager to ensure a great start for the most important meal of the day.
Excellent standards of customer service are essential; presenting the buffet beautifully, training team members, liaising with the kitchen and ensuring service is organised are key. Training will be given to the right person so don’t let a lack of experience deter you from applying.
This is a permanent, full time-position (40 hours per week) and the role can be Monday to Friday if required. Breakfast is served 7.30-10.00am on weekdays and 8.00-11.00am at weekends, so shifts would start at 6.30/7.00am and finish around 3.00/3.30pm (with 30 minutes unpaid lunch break).
Main ResponsibilitiesMeet, greet and seat guests and ensure excellent customer service is provided by the team
Ensure the breakfast team operates efficiently at all times
Ensure breakfast buffet is stocked and refreshed regularly
Provide team training and support new team members
Have a good knowledge of menu items, ingredients and allergens
Assist guests with menu selections, upselling where opportunities arise
Take guest orders accurately and efficiently ensuring clear communication with the kitchen
Accurately prepare final bills for guests and efficiently process payments on the system and store bills securely
Be aware of any guest dissatisfaction and immediately take action to resolve
Manage seating, clear and set tables in accordance with standard operating procedures
Ensure the highest level of hygiene and food safety, ensuring all foods are labelled correctly
Perform opening and close down procedures
Communicate effectively with all internal customers e.g. Heads of Departments and staff members
Oversee mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
Strictly adhere to company rules regarding fire and health & safety, as per hotel standards
Our ideal candidate will have:A warm, approachable and confident personality with a natural air of authority
Excellent communication skills
A focus on customer service and the guest experience
An organised and planned approach with an eye for detail
Prior experience of leading a team (desirable)
Prior experience of food & beverage service (desirable)
A friendly positive attitude and a desire to learn
A collaborative approach to teamwork
Employee Benefits£26,000 per annum plus service charge tips
Leisure membership of our award winning SenSpa facilities
Complimentary canteen with hot dishes daily
Paid day off on your birthday
Training & development opportunities
Hotel and restaurant discounts within the group
Generous Friends & Family discounts in our group hotels, spa, spa boutique and restaurants
Referral bonus for introducing a friend
Employee Assistance Programme through Hospitality Action
Long serving staff enjoy enhanced holiday entitlement & annual celebratory dinner
Pension; eligible team members benefit from a NEST pension scheme
Free parking on-site
Job tags
Salary
£26k per annum
