Anaplan
Location
York, North Yorkshire | United Kingdom
Job description
Anaplan is looking for a tenacious Support Analyst to join Level 3 team based in York on a full time basis.
The Role
Level 3 Support investigate and diagnose complex problems reported by Anaplan customers. Any issues that require in-depth knowledge of the product, or an investigation into the logging or back-end of the system will be dealt with by Level 3. The range of issues are diverse, and can vary from front-end client or UI issues, to modelling or server problems, to platform or network performance.
As a L3 Support Analyst, you'll gain detailed product knowledge, work with large volumes of data and work with multiple teams including Engineering, Product, Operations, Customer Success and Customer Support to ensure that the customer issue is resolved quickly and thoroughly.
Level 3 exists to resolve challenges which means priorities change on a daily and even hourly basis. Therefore, your focus may need to be frequently shifted and you'll need to have a good understanding of what's important to the customer and internal teams.
What you will be doing:
Skills that would be beneficial to the role:
Job tags
Salary
