Inside Sales Representative

Location

Sheffield | United Kingdom

Job description

We are seeking a dynamic Inside Sales Representative to join our team as we launch a brand new productised service to market. Working alongside our Senior Marketing Manager and the client services team, you will be the driving force behind net new customer acquisition and revenue growth, supporting customers to access a range of online services, providing guidance and advice, and identifying up- and cross-sell opportunities.

About The Strategic Solutions Group (SSG)

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Key Responsibilities

• Guide potential clients through our self-serve platform, achieving high conversion rates.
• Respond promptly to inbound sales inquiries, ask guided questions to understand a client’s needs and signpost them to the right solution.
• Record all activity and customer interactions accurately in our CRM system to support business insights and decision making.
• Collaborate with the marketing and client services team to help shape future marketing strategy and improve the quality of inbound leads.
• Make a significant contribution to our team's success by meeting and exceeding net new customer acquisition and revenue targets.
• Provide feedback and insights to help shape the future development of the service offering.
• Stay updated with industry trends and competitor activities.

Skills & Experience

• Ability to engage with inexperienced customers, who rarely or have never purchased a service before, and sell the benefits in language they can easily understand, without industry jargon.
• Ambitious, self-motivated, with a results-driven approach and will to win.
• Thrives in a fast-paced, team environment.
• Proven inside sales experience, preferably in a services industry (desirable, but not necessary)
• Proficiency in CRM software and MS Office (desirable, but not necessary)
• Interest or knowledge in languages (desirable, but not necessary)

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner , Pioneer , Progress – and we´ll Deliver together as One RWS .

For further information, please visit:

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies:  RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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