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Location

Westhill, Aberdeenshire | United Kingdom

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Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

 

Job Description

This position will sit within our Customs & operations team. The role will involve processing of both export and import declarations to and from the European Union for our vast customer base operating within Europe. It will also include the handling of customs declarations on international shipments. Full description below:

Scope of Position:

Ensure the proper and timely processing and uploading of documentation along with supporting the clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

Major Duties and Responsibilities: 

• Support smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.

• Ensure accurate and timely data entry into our operating system.

• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.

• Assist with verification of customs declaration information and the submission of such to the customs authority.

• Track and trace files.

• Interact with customs authorities to address any issues/questions arising during the clearing process.

• Support timely customs clearance of cargo to customer for Import and Export shipments.

• Verify documents received for Import and Export customs purposes are compliant and correct.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain strong relationships with customers.

• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
• Meet KPI standards, as per the company’s procedures.

• Overseas communications, timely responses to emails and requests (internal and
  external)

• Skills:

• · Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

  · Good Microsoft Office skills (Excel, Word etc.).

  · Pro-active, strong organizational skills.

  · Fluent in English

   

Qualifications

• 1 to 2 years’ experience in a administration role.

• Customer Service experience.

• Experience using Microsoft office including Word, Outlook, and Excel

• Excellent written, verbal, and interpersonal communication skills

Additional Information

 

• Full time job contract
• Competitive salary
• Opportunity for promotion
• Friendly atmosphere among team
• Ability to develop
• Employee Stock Purchase Plan 
• Professional Training Plan

 

 

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Job tags

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Salary