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Customer Experience Lead


Tech21


Location

South West London | United Kingdom


Job description

Tech21 heritage and culture

The origin of Tech21 began when our Founder, Jason Roberts, took it upon himself to revolutionise the mobile phone protection industry all the way back in 2005.



Noticing that competitors in the industry were simply buying inexpensive materials off the shelf from mass production facilities in the Far East, he identified a unique impact absorbent material here in the UK and quickly realised that it had massive potential across a wide variety of applications.

From molecular recipes to lab-testing new material ingredients and formulations, everything we do with our material science is centred around developing the most advanced impact protection for the latest devices.

We believe our planet needs protecting just as much as people’s tech does, and from the material development stage through to manufacture, we keep sustainability at the heart of what we do, whether it’s our recyclable packaging or our lab-tested bio-spice innovations.

As we design all our products in-house, we are always looking for simpler, more sustainable, and just better ways of doing things. From multi-functionality, camera shields, antimicrobial features and more, we’re always looking for ways to innovate.

Our dedication to Science & Innovation doesn’t just make us popular with our customers, but also with renowned Global brands like Apple and Samsung. These are brands that we have partnered with almost since we began, demonstrating the consistent trust and highest levels of excellence these huge brands rely on our products for.

Tech21 UK Ltd, our HQ is based in SouthWest London

Values

Future focused and purposeful

  Ownership and Accountability

  Collaborative and Aligned

  Impactology

 Behaviours

Requirements

POSITION OVERVIEW

Day to day you'll be maintaining Tech21’s exemplary customer service in providing tailored solutions to all enquiries from new and existing customers via email, phone, social media, or live chat, whether that be discussing products, helping with orders or processing returns, our customers rely on our customer experience team.

Are you always thinking about a better way to do things, this constant improvement is what we thrive on. So far from pigeonholing you into the JD you will also be leading on exciting projects to help improve our digital customer experience with the brand. To be successful at tech21 is easy – own it and be an advocate for our brand and the change needed to grow us!

POSITION SPECIFICATION

  SKILLS:

Benefits

BENEFITS:
Pension
25 days holiday plus bank holidays
Two additional days at Christmas, your birthday off and we also honour any religious holiday that you celebrate
Hybrid working - must be commutable to come to the office for one day a week.
Support for career development
Generous Family Friendly policies
Free phone case + Family & Friends Discount


Job tags

Full timeChristmas workWork at officeHybrid workHoliday work1 day week


Salary

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