Service Parts Specialist ES_30
Location
Aberdeen | United Kingdom
Job description
Service Parts Specialist ES_30 page is loaded
Service Parts Specialist ES_30
Apply locations Aberdeen, Aberdeen City (obsolete) time type Full time posted on Posted 2 Days Ago job requisition id R0000245361
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Solar Service parts work relentessly as one team to provide Service Parts Solutions to Achieve Best in Class Solar equipment availability. Service Parts EAME supports customers in the EAME region with all their service parts needs with the highest level of professionalism and urgency. This position supports customers in a set of countries and is responsible ensuring resolution of all questions and requests to customer satisfaction.
What will be your tasks/responsibilities?
- Support service parts requirements for internal and external customers:
- Receive and process requests for quotes. Given a parts listing (request for quote) by the customer, you validate the appropriate part numbers, pricing, and lead times to assure customer needs can be met. Acknowledge the quotes for the customer with terms and conditions noted.
- Receive Purchase Order (PO) from customer. Review terms and conditions. Identify all discrepancies or conflicts in the terms and conditions. Consult with lead or the manager to assure the terms and conditions are acceptable. Address these issues with the customer. Obtain final agreement with customer. Enter and acknowledges order to customer.
- Keep customer apprised of status. Solve all related problems that might surface during the process. Expedite as necessary to meet customer demands. Advise and negotiate with peers when required to consider conflicting priorities or simultaneous need for limited parts. Issue shipping instructions and any special packaging requirements. Coordinate with other Solar departments to assure the order is brought in to meet original promise date. Monitor order to point of delivery, follow up to resolve any customer concerns with order shipment.
- Process service orders in support of Solar maintenance contracts or warranty obligations.
What do we expect from a suitable candidate?
- A Bachelors degree in Business Administration, Supply Chain, Logistics or the demonstrable equivalent in relevant work experience
- A minimum 2 year experience on international sales administration/logistics environment is recommended. Demonstrable customer service experience is recommended.
- Must possess a general understanding of INCOTERMS,Export and Custom Regulations
- Must have excellent business professional written and verbal communication skills
- Enjoys contact with customers
- Attentive to details and focus on quality
- Good command of Excel (basic formulas, lookups, pivots, simple macros), Outlook, and in general MS Office producs.
- Proficiency in business English is mandatory. Other languages will be an asset.
- Positive and ambitious person interested in learning new skills and contributing to success of whole team.
Posting Dates:
February 26, 2024 - March 11, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community .
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
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Job tags
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