DS Smith
Location
Milton Keynes, Buckinghamshire | United Kingdom
Job description
Drive customer retention, ensuring customer satisfaction, new sales, support the implementation of the account plan and monitor progress against the agreed targets within a small to medium multi-site business unit.
Account Manager
TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
We are currently growing our UK client services team to support one of our large multi-national FMCG customers, with some very popular brands, to deliver print managed services in the POS and Display sector. We are looking for an Account Manager to be based within a 1-hour commutable distance to Slough in a hybrid role with travel to be on-site with our client up to 2 days a week with the remaining days working from home.
About the role:
As the Account Manager, You will be key in ensuring the client is fully supported and managed whilst delivering exceptional account management through the smooth and efficient execution of all POS / Point of Sale and Display campaigns. You will be providing operational support to the client, being responsible for the service and commercial delivery of jobs and being responsible in identifying new opportunities to support the growth of their FMCG brands through innovative solutions based on our wide range of POS / Point of Sale and Display products and services.
Some of your Day to Day responsibilities will be:
About you:
This role could be a great fit for you if you have some experience or exposure working in Print or a Printing environment (manufacturing, supply chain, repro graphics, Printers etc). We’re ideally looking for someone who is interested in taking their first step into the world of Print Management and is enthusiastic about learning and and developing their career in client services and can demonstrate skills in attentive client communication and delivering best in class customer service.
Benefits:
- 25 days’ holiday plus bank holidays
- Pension and share scheme
- Life assurance and income protection
- Employee assistance programme
- Cycle to work scheme
- Flexible work opportunities
- TMS Bonus
DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.
Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response.
Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.
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