Customer Service Advisor - Ballymena (Temp to Perm)

Location

Ballymena, Co. Antrim | United Kingdom

Job description

Job Description

Job title

• Job Reference: GC231123
• Job Title: Customer Service Advisor
• Salary: Undisclosed
• Based: Ballymena
• Hours of work: 37.5 Hrs p/wk
• Contract: Temp to Perm

Job description
VANRATH are delighted to be assisting an industry leading heavy duty vehicle provider in the recruitment of a Customer Service Advisor.

• Competitive remuneration package
• 30 days holiday per year
• Health Cash Plan
• On site parking
• Generous pension scheme with matching employers contributuions
• Cycle to Work Scheme
• Gym or Leisure Centre reimbursement

About your next employer
VANRATH are partnering with a industry leader in the supply of heavy duty commercial vehicles in Northern Ireland, they are also the sole Volvo Truck & Bus dealer. Encompassing JCB, our client are also the official JCB dealer for construction, industrial and access equipment and generators in Northern Ireland and Donegal.
With a very energeric, young and vibrant workforce our client offers a very exciting opportunity. In recent years, the Aftersales Team has been awarded 'Aftersales and Maintenance Provider of the Year 2020' by Commercial Motor, they also received the prestigious Commercial Motor's award 'Franchise Dealer of the Year' in 2019 and their sales team also won the award for 'Sales Team of the Year' in 2018.

• Be educated to GCSE standard or equivalent, including Maths and English
• Possess extremely strong administration skills
• Possess excellent organisational skills and the ability to adapt to changing circumstances.
• Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
• Possess an ability to structure workload in an efficient manner
• Be able to cope working under pressure
• Must be confident with telephone communication and possess a polite and professional telephone manner
• Possess an excellent level of computer proficiency
• Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
• Have a full driving licence
• Aptitudes, Values & Work Ethic: Be a fast learner
• Aptitudes, Values & Work Ethic: Be organised, methodical, proactive and enthusiastic
• Aptitudes, Values & Work Ethic: Have the ability to work as part of a team and be able to work on own initiative
• Aptitudes, Values & Work Ethic: Have a warm, friendly and outgoing personality
• Aptitudes, Values & Work Ethic: Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines
• Aptitudes, Values & Work Ethic: Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
• Aptitudes, Values & Work Ethic: Be tenacious and of a questioning nature
• Aptitudes, Values & Work Ethic: Be open and honest at all times and always work with integrity
• Aptitudes, Values & Work Ethic: Possess a willingness to learn and succeed
• Aptitudes, Values & Work Ethic: Insist on the highest quality work, whilst concentrating on efficiencies

Desirable Criteria:

• Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable
• Although not essential, some existing mechanical knowledge would be advantageous.

What you'll do
Key Duties & Responsibilities:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking PSV appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound sales and customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
• Ensuring customer satisfaction at all times through delivery of the Volvo 'Customer Commitments', assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
• Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

For further information on this vacancy, or any other Customer Service Advisor job in Belfast or Northern Ireland, apply via the link below or contact Tom Elliott at [email protected] for a confidential chat today.

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