Kingfisher PLC
Location
Southampton | United Kingdom
Job description
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
Junior Operations Analysts reside in the Command Centre based in Eastleigh (Southampton), providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.
Overview
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
Junior Operations Analysts reside in the Command Centre based in Eastleigh (Southampton), providing round the clock, dedicated Level 1/2 Infrastructure monitoring support for all of Kingfisher’s banners. This is a key role to the incident management process, responsible for accurately identifying and reporting any issues on live service applications. In addition to monitoring, the JOAs are also responsible for performing initial problem determination and recovery prior to directing issues to the appropriate dedicated application and technology teams.
Monitor IT production services of the operating companies that form Kingfisher PLC.
Work with experienced team members to develop business knowledge, key capabilities, and crucial skills in readiness for promotion to next role.
Have a genuine interest in Retail and how customer needs are changing, particularly online
Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
Form effective relationships with colleagues so implementation of additional bridge responsibilities is seamless.
What's the job
Monitor IT production services of the operating companies that form Kingfisher PLC.
Work with experienced team members to develop business knowledge, key capabilities, and crucial skills in readiness for promotion to next role.
Have a genuine interest in Retail and how customer needs are changing, particularly online
Fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with technical support personnel.
Form effective relationships with colleagues so implementation of additional bridge responsibilities is seamless.
What we offer.
Opportunity to receive up to family level cover with Bupa. Join within three months of starting or at annual renewal in April.(This benefit is subject to Benefit In Kind taxation).
Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.
25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).
20% discount at B&Q and Screwfix.Eligible after 3 months service.
Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.
x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.
Competitive bonus scheme that aligns to work level of role.
Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.
Our employees know us best. We wouldn’t be Kingfisher without them. So, we want to share what they think with you.
I’m proud to work for Kingfisher, I’ve had great opportunities that have enabled me to contribute to an exciting forward-thinking company.
Kingfisher allows me to develop my data and analytics skills, grow our great brands and have a great work/life balance.
Development and progression is a high priority at Kingfisher, I’ve always felt well supported.
There’s so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.
You’ll be able to have regular conversations with managers about personal development and gain a better understanding about what you want from your career and how to achieve it.
Improving without instruments that help you learn is near impossible. That’s why we make sure you have everything at your fingertips to find exactly what you need to keep growing.
With plans that ask you what goals you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy.
The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation.
We aren’t selfish here at Kingfisher. Whatever your level of experience, you’ll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it.
So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level.
We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher?
What to expect from our application process...
Send in your application via our Kingfisher Careers website.
A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process.
You’ll then have a telephone interview/one to one conversation with a recruiter.
As you progress, you’ll be invited to attend a face to face or virtual interview.
Your recruiter will be in contact with feedback and, if successful, the details of your job offer!
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