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Location

Croydon, Greater London | United Kingdom

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Job description

ABOUT THIS OPPORTUNITY

We are looking for an Apprentice IT Technician to assist with the provision of IT Support services and project-related activities at our Croydon office and at any of our Academies to cover short-term absences and vacancies as a roaming technician, or as an extra pair of hands when required, thus enabling Group ICT to maintain the provision of excellent, ITIL aligned IT Services to our customers.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page to learn more.

MAIN AREAS OF RESPONSIBILITY

The purpose of your role will be:

• To provide high-quality technical IT support to Head Office staff as well to staff and students at our academies as required.
• To ensure that all IT Support needs are logged appropriately on the Service Management system.
• To retain ownership of Academy IT Support tickets and ensure staff are regularly informed of the status of their support ticket.
• To ensure that IT support tickets are resolved within the target resolution time as dictated by the SLA.
• To re-route or escalate IT support tickets to the appropriate team as necessary and work with 3rd line support, Project Managers and other stakeholders to achieve resolution.

Service Support

• Image, deploy and maintain Windows 10 based PCs, Laptops, Tablets, as well as Apple OS iMacs and iPads.
• To install, configure and maintain computer peripheral equipment such as multi-functional printers, Interactive whiteboards (IWB’s) and Projectors, ensuring that this hardware is regularly tested and ready for use when required.
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
• To install, configure and maintain VoIP telephones.
• Work with local academy Technicians where necessary.
• Familiarise yourself with the network infrastructure (cabling, patch panels, switches, etc.) and associated documentation at the Academies in your care.
• To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers and networking devices to ensure the availability and security of the network, data and applications.
• Maintain communication between Federation and Academy IT Support staff, Service Managers and Academy SLT to ensure that all specific Federation and local academy requirements are met.

Other

• To be a “floating” Technician and cover short term absences and vacancies, or as an extra pair of hands when required and directed.
• To act as a project team member on projects managed by other members of the Group ICT team and or local academy as appropriate.
• Ensure that the IT Asset Database and CMDB is kept up to date and that the Federation has licences for all software in use at any time and maintain documentary proof of this.
• Ensure that all hardware, software and services purchased meet the specifications laid down by the Federation / Academy and are in accordance with Budget and GDPR.
• Prepare conference / meeting rooms and related IT and Audio-Visual equipment needs for assemblies, large meetings, training sessions or other events, e.g. Governors meetings.
• Any other duties as may be reasonably considered to be within the grade and remit of the post.

WHAT WE ARE LOOKING FOR

Qualifications, Skills & Knowledge

• A confident communicator at all levels, with excellent verbal and written communication skills.
• You must be self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment.
• Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
• You must be professionally presented, flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed IT support role.
• Knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products.
• Troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving.

Experience

• Experience in a similar IT role or school or other educational environment.
• Current experience of supporting Windows 10 PCs, laptops and tablets.
• Recent experience of supporting Apple products, including iMacs and iPads, in an educational environment.
• Experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products.
• Proven track record in working to strict timescales and of working with staff at all levels

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 25 days annual leave plus bank holidays (for non-term time only staff), rising to 26 days after two years’ service, as well as Christmas Eve off for staff who work across the full year
• Electric car salary sacrifice scheme (up to 40% discount)
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare, and access to a virtual GP service
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide-range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Job Reference: HF04143-HFED

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Salary