Location
Greater Manchester | United Kingdom
Job description
Job description
About Us
Creative Networks is an established and long-standing MSP.
Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.
Job Description
We are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK.
The role will suit someone who is currently working as a 3rd Line Engineer and has previous experience in Support for several years . The ideal candidate will have a strong Desktop Support background and be keen to grow with us.
Key Skills & Experience
The successful candidate must be able to demonstrate the following key skills and experience:
- Excellent communication skills, both verbal and written.
- Operates well unsupervised.
- Takes ownership willingly.
- Able to remain calm under pressure.
- Manages customersâ expectations effectively.
- Can explain highly complex technical issues in âlayman'sâ terms.
- Proficient fault finder and problem solver.
- Flexible and adaptable to changing environments.
- Is logical in approach.
- Takes a long-term view.
- Is helpful, fair and demonstrates a âgive and takeâ attitude.
- Demonstrate strong technical and personal leadership to colleagues.
- Strong customer service focus & strives to deliver service excellence.
- Solid experience of 2nd Line Support and is currently working as 3rd Line Support
- Have experience in Router and Switch Installs.
- Understanding of Networking principles.
- Understanding of VOIP Telephony.
- Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.
Main Duties and Responsibilities
- Provide 2nd /3rd Line IT Support.
- Support clients onsite.
- Monitor Network & Server Infrastructure.
- Taking phone calls on the Service Desk, handling Service portal tickets and emails.
- Respond to system failures in a timely manner.
- Create and maintain procedures for new and existing processes.
- Troubleshooting customer technical faults and driving fault resolution
- Provide Project Management & Support.
- To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.
- Identify trends in Service Desk calls and where appropriate perform root cause analysis.
- Client service management and relationship building.
In return we offer
This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.
- Attractive salary & benefits packagesâ we offer an attractive salary package.
- Training and development.
- Normal office hours Monday to Friday.
Job Types: Permanent, Full-time
Salary: £30,000.00-£40,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Greater Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Third Line IT: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Job tags
Salary
