Compliance and Audit Manager
Location
Northenden, Greater Manchester | United Kingdom
Job description
Compliance and Audit Manager
Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.
Express Solicitors are currently ranked 80th out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.
Role
Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.
Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 4.75 star ranking with Trust Pilot from over 5,500 reviews, which, coming from our clients, means a lot to us.
Our Partners are members of the Law Society Specialist Personal Injury Panel.
Express Solicitors are currently looking to appoint a Compliance Manager reporting into the head of Professional Support. Any experience working with Proclaim case management system will be a distinct advantage.
The role’s main focus with be to perform deep file audits in addition to analyse performance and trends and identify where improvements can be made. This is a fantastic new opportunity to join a well established company.
Job description
- Working across business teams to review files on a regular basis for all personnel within those teams;
- Providing guidance and assistance on interpretation of case progress as defined by in-house standards;
- Participate in reviews of training and induction provision for new file handlers;
- Assist with trouble shooting common issues and refer to stakeholders as required;
- Provide advice and guidance on personal injury litigation;
- Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage;
- Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler);
- Maintain an accurate audit log of activity;
- Assisting the Complaints Partner with file review and diagnosis of relevant facts;
- Assist the firm’s COLP and Data Protection Officer as required.
The Successful Applicant
To be considered for this Compliance Manager role, you will need to have:
Essential criteria
- Good commercial knowledge of Claimant Personal Injury law.
- Knowledge of operating within a firm monitored and regulated by the SRA.
- Ability to conduct case related investigations.
- Understanding of quality and performance metrics
- Highly motivated, proactive self-starter with excellent judgement and professional maturity
- Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element
- Strong research and analytical ability
- Ability to build trusted relationships with the key stakeholders within the business at all levels
Desirable criteria
- Knowledge of Proclaim case management
- Professional accreditation e.g. Solicitor, MBA, CILEX etc
- Experience of running own personal injury caseload to a high standard
- Auditing background e.g. Lexcel
Salary, Hours & Benefits
- The starting salary is dependent on experience.
- Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday
- 3/2 alternative working from home pattern staff after probation
- 23 days holiday a year, rising to 26 days.
- 3 holiday buy backs per year after 1 year of service
- Extra day’s holiday for your birthday after 2 years’ service
- Private medical insurance available after 2 years’ service
- Death in Service – 2 x salary
- Active social committee with generous departmental and firm-wide social budget.
- Active training culture and various groups and events such as Diversity & Inclusion.
- Netball / Football team, 10km Manchester team and more
- Enhanced Maternity Leave payment if you have over 1 year tenure
- Other benefits including Employee Assistance Programme, free fruit & annual flu jab
Recruitment Process
To apply, send a CV and covering letter to [email protected] or visit or careers page on www.expresssolicitors.co.uk/careers
Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.
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