CBRE
Location
Northern Ireland | United Kingdom
Job description
The workplace experience & Events Manager oversees employees and daily operation ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.
In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.
Workplace experience & Events Manager also works with the teams to track benchmarks and ensure superior performance from the entire meeting and events staff.
Essential Duties and Responsibilities
Manages a team in one or more offices. Provides direction on employee management (eg recruitment of talent, performance management, employee engagement, employee development, etc.)
Make recommendations on budgets and cost reductions. Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills
Troubleshoots and resolves complex client inquires and complaints that are escalated
Follows up with clients timely to ensure satisfaction
Ensures consistency in support provided by the team through continuous review and improvement of existing processes
Interprets and communicates goals and direction with management
Sets achievable goals that are linked to the objectives of the organization
Accountable for SLA's, KPIs, and benchmarks; reports out on a recurring basis
Supports Experience Services team to ensure event operations are compliant with safety and facility/property requirements
Ensures smooth event operations; troubleshoot as needed
Serves as primary contact with client for meeting and events forecasts and strategies
Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction
Reviews staff workload and makes proactive decisions to meet the department business demands
Ensures smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps
Monitors the performance, training, and development of staff
Conducts performance evaluations and counseling
Responsible for recruiting and hiring new employees and/or vendors
Performs other duties as assigned.
Supervisory Responsibilities
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, corrective action and termination. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of four+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = two years experience for every year of higher level education)
Has at least four+ years of formal supervisory experience
Experience working in or with a multi unit environment eg hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred
Understands the sales process, meeting dynamics, support services, vendors, and industry at large.
Certificates and/or Licenses
Certified Meeting Professional (CMP) preferred.
Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to write routine reports and correspondence
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
Ability to effectively present information to an internal department and/or large groups of employees
Comfortable meeting and engaging with new people
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help
Utilize a high level of attention to detail as well as strong interpersonal skills
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Financial Knowledge
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Reasoning Ability
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
About CBRE Global Workplace Solutions:
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
Application Process:
Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Other Skills and/or Abilities
Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications
Ability to work in multiple software platforms and learn and retain technical software applications quickly
Good organizational skills
Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non- routine occurrences
Strong problem-solving skills
Highly adaptable and flexible
Ability to work flexible work schedules based on business need
Ability to lead and motivate others and to perform associated paperwork
Ability to work requiring significant walking or through other means of mobility
Ability to work in a standing position for long periods of time
Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.
Scope of Responsibility
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
Safety
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
Complete at a satisfactory level all required and assigned HSE training
Follow all activity policies and procedures, including all HSE related requirements at all times
Participate in all HSE related programs and activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and/or stop work if required.
As a Supervisor/Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
Provide sufficient distraction free time for employees to complete all required HSE training and support the HSE training program implicitly
Investigate and resolve (if possible) all reported unsafe conditions/acts and communicate results back to the affected stakeholders
Support stop work authority when it is exercised in good faith
Communicate any/all potential workplace hazards and workplace procedures.
Job tags
Salary
