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Senior Service Delivery Manager


GB Railfreight Ltd


Location

Felixstowe, Suffolk | United Kingdom


Job description

Our Intermodal customers at GB Railfreight are at the core of our operations and everything we do.

 

To support with the demands of running the Intermodal operation at the Port of Felixstowe we have an opening for a Senior Service Delivery Manager to deliver and manage daily train productivity and performance within the Intermodal Operational Team. This role will act as direct report for our Service Execution Manager, Customer Service Manager and Intermodal Support Manager overseeing on train fill and management of GBRf assets ensuring close day to day liaison with key members of the wider business to ensure we deliver above and beyond for our Intermodal customers.

 

Service is key within our Intermodal sector, at GB Railfreight we want to be the best in the business. You will lead on the development and delivery of plans to ensure Intermodal customer satisfaction, growth and improve ROS.

 

Our core values at GBRf are an integral part of what we do. You will lead, manage and develop the Intermodal Operational team in line with our values of Professionalism, Support, Communication, Trust & Empowerment and Enjoyment.

Our Values

Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture
Support – We look after our people and they in turn are encouraged to look after each other
Communication – The transparency of our is business is valued by our colleagues and customers
Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence
Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top

 


At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.

 

 


Job tags

Permanent employmentFull timeContract workFlexible hours


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