Charge Point Operations Advisor
Location
Ipswich, Suffolk | United Kingdom
Job description
Charge Point Operations Advisor
Ipswich/Hybrid
Permanent
Starting salary £23,500
Our Drax Energy Solutions business is aforward-thinking electricity supplier committed to using our expertise tosupport our customers with their net zero and sustainability focus through thesupply of renewable electricity and decarbonisation solutions such electricvehicle charging solutions – all to enable a zero-carbon energy future.
Yourwork will directly contribute to enabling UK organisations to decarbonise,supporting Electric Vehicle initiatives which in turn help tackle climatechange through negative emissions.
About the role This is an exciting time to join the EnergyServices team…
This is a fast-paced role, but with a focus onaccuracy and excellent customer service - what you do is impactful andinteresting. There’s meaning to everything we do – we’re steered by our values,and that shows in how we work collaboratively for a shared vision and purpose.
As a Charge Point Operations Advisor, you’ll deliverexcellent customer service through the pro-active management of Drax ElectricVehicles assets. Being a reliable point of contact for customers, you’ll ensure queries raised via the multiplecommunication channels are dealt with efficiently.
Day to day, you’llmonitor and maintain customers’ EV charging station network, includingidentifying, managing and resolving faults, and on-boarding newly installed chargestations. You’ll ensure both internal processes and industry requirements areadhered to, including effective Complaint Handling Standards, Data Protectionand other company policies and procedures. As part of the role, you’ll be responsible foridentifying and resolving EV charge station faults and proactively manage ourwhole portfolio of chargers. In addition, you’ll produce accurate and timelyinvoices, build relationships with strategic customers, and work closely withour internal Sales and Installations teams.
Excellent communication skills will be key, establishing effectiveworking partnerships with other departments and colleagues to maximiseoperational performance; challenging the status-quo when necessary.
About You There’s a couple of must haves…
You’llhave previous experience working in a customer orientatedenvironment either within the electricity industry or Electric Vehicle chargingitself.
You’ll beable to take ownership and challenge where appropriate whilst working to exceedcustomer expectations. A strong team player, you’ll build effectiverelationships with customers and stakeholders.
And finally, it goes without saying thatyou’ll be confident, thrive in a fast paced, ever-changing environment and be ableto adapt to change. You’ll be an enthusiastic and motivated individual who iscapable of dealing with a wide range of tasks.
Ultimately, you’ll have a real passion for theEV industry/sustainability and put the customer at the forefront of everything!
About Drax Drax Group is at the forefront of renewableenergy – we’re working exceptionally hard to enable a zero carbon, lower costenergy future which is changing the way energy is generated, supplied, andused.
Our ambitions are to be a global leader incarbon removals, to be a global leader in sustainable biomass pellets, and tobe a UK leader in dispatchable, renewable energy generation – ultimately becomingcarbon negative by 2030. No small task! And our people will be at the heart of oursuccess.
We operate globally, with power generationsites and commercial businesses in the UK as well as our pellet operations facilitiesacross the US and Canada, which support supplying our biomass customers acrossEurope and Asia.
OurDrax Energy Solutions business is in Ipswich and helps our customers to controltheir energy costs and reduces emissions through renewable source electricity,smart meters, and electrification services – we help customers electrify theirvehicle fleets, implement charging infrastructure, and optimise their electricassets.
To learn more about us click here.
What we need If this opportunity aligns with your careerobjectives, and importantly you have the experience to deliver in the role,then we’d love to receive your application via our careers site.
We’re a people led business, so if talkingthrough your application works best for you, please contact our CommercialResourcing Specialist, Sara at
[email protected] We believe in inclusive and accessiblerecruitment, so if you need any reasonable adjustments to be able to take part,please let Sara know.
Drax workplace culture is one where everyonecan bring their true self to work – where our differences are celebrated andrecognised as one of our strengths. We welcome applications from all,irrespective of gender, ethnicity, race, religion, belief, disability,neurodiversity, sexual orientation age or social background.
Drax
Alder Castle
10 Noble Street
London
EC2V 7JX
United Kingdom
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