Location
Leatherhead, Surrey | United Kingdom
Job description
Senior Service Manager
Location: Leatherhead, Surrey (Hybrid)
Salary: Circa £32k + Excellent Benefits
Working Hours: 35 hours per week
The Client:
Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.
The Role:
As a Senior Service Manager, you will oversee unpaid carer services, ensuring operational excellence and compliance.
Responsibilities:
? Supervise service provision, addressing gaps and optimising resources.
? Develop and implement strategic plans aligned with the business goals.
? Lead care professionals, participate in Out of Hours, and contribute to continuous improvement.
? Attend Care Worker team meetings and contribute as needed.
? Investigate HR / Employee relations concerns within the care team.
? Build and maintain strong relationships with stakeholders.
? Collaborate with Training and Compliance Manager to ensure sector compliance.
? Work with Recruitment Coordinator on staffing requirements.
? Conduct comprehensive performance reporting.
? Attend networking events as required.
? Address pays queries and invoice issues from unpaid carers.
? Conduct monthly themed audits of the sector.
Requirements:
Essential:
? Previously worked as a Service Manager or in a similar role.
? Previous line management experience in a care setting.
? Willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care.
? Care Certificate, knowledge of CQC regulations, and Health Care Act.
? Knowledge of safeguarding protocols.
? Strong understanding of (unpaid) carer needs.
? Valid UK driving licence with a roadworthy car.
Desirable:
? Previous experience with Learning Disabilities, Autism, and Dementia strategies.
? Possess management experience in multi- disciplinary team.
? Background in writing audit risk assessments and care plans.
? Skilled in
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