---

---

Location

Norwich, Norfolk | United Kingdom

---

Job description

We have a fantastic opportunity for someone to join our IT team as an Information Communications Technician apprentice and work for an award-winning family business.

This is an ideal opportunity for a school/college leaver or someone looking to start their career in IT, whilst gaining a recognised qualification.

Skills required:

- Familiarity with computer hardware components and operating systems.
- Basic understanding of networking concepts.
- Good communication and organisational skills
- Have good attention to detail

As an ICT Apprentice, you will be an integral part of our Infrastructure team, providing technical support across the business.

Under the guidance of a dedicated mentor, you will receive comprehensive training and development to equip you with the essential skills and knowledge needed to thrive in the role.

Role responsibilities:

- Providing technical support to office-based and remote users, assisting with hardware and software issues, connectivity problems, and system troubleshooting.
- Responding promptly to user queries and service requests, resolving technical problems and escalating issues as necessary.
- Conducting user training to promote efficient and secure use of company systems and software.
- Administering and maintaining core office equipment, including laptops, printers, PCs and scanners, and video conferencing equipment.
- Overseeing software updates and patching.
- Managing security policies and procedures, including data protection and access controls.
- Maintaining accurate documentation of the infrastructure, system configurations, and standard operating procedures.
- Maintaining the Company's internal network infrastructure, ensuring connectivity and reliability for office-based and remote users.

This is typically an 18-month (not including the EPA period) apprenticeship which will lead to a permanent full-time position, working Monday to Friday, 40 hours per week.

Details of the Information Communications Technician Level 3 standard can be found here:

Information communications technician / Institute for Apprenticeships and Technical Education

Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end-point assessment (EPA) but full support will be given in order to achieve this.

In return, you will receive an apprentice rate salary, excellent employee benefits and will be joining a great team where your contribution will be recognised and valued.

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.

Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief. We are opposed to all forms of unlawful and unfair discrimination.

To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064

---

Job tags

---

---

Salary