PGL Travel Ltd
Location
Grantham, Lincolnshire | United Kingdom
Job description
LEAD THE ADVENTURE!
Take your career to the next level as an AIGL Team Leader
As AIGL Team Leader, you’ll be responsible for leading a team of Activity Instructors and Group Leaders to deliver safe, engaging, and enjoyable experiences for guests at Caythorpe our Lincolnshire-based activity centre.
THE ROLE
Reporting to the Guest Experience Manager/Guest Experience Assistant Manager, you’ll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.
You’ll also be responsible for overseeing the safe delivery of activities and evening activities providing high levels of customer care, and managing equipment and bases.
You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Experience Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager.
IS THIS YOU?
THE PACKAGE
We are renowned for our
personal development & investment in people, we are ready to support you in
your career development, each step of the way! You’ll have all the training you
need to be confident and successful in your role, be equipped with a personal
development plan, and access to nationally recognised qualifications funded by
PGL to give your career the very best start.
For a full Job Description and Personal Specification please click here .
For enquiries specific to this role, please email us at [email protected]
PGL is committed to the principles of equality and
diversity and welcome applicants from all sectors of the community. However,
all PGL colleagues are required to undergo enhanced background checks (known as
a DBS), which PGL will pay for. The DBS looks at criminal records, so if you
have a conviction related to violence, drugs or safeguarding this could affect
your application. You can find more information on DBS checks on the gov.uk
website.
Job tags
Salary