Field Service Engineer, Advanc

Location

Winnersh, Berkshire | United Kingdom

Job description

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious Field Service Engineer (FSE) to join its team, with responsibility for delivering remote & on-site support services to Keysight’s Solution customers across the High-Volume Manufacturing Industry Sector, with a focus on In-Circuit and Functional Test.

The successful candidate will have the responsibility of delivering on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.

The responsibilities will include, but are not limited to, the following:

• Conduct on-site system installations.
• Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer’s production schedules.

• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver face-to-face customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.

• Solve a broad range of system problems of varying scope and complexity, involving hardware,

software, networking, application and facilities.

• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Job Qualifications and Requirements

• Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluent in English.
• Valid driver's license with clean driving record; ability to travel via car and air is essential.
• Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role.

Desired:

• Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
• Previous experience as a Field Service Engineer would be advantageous.

• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
• Good working knowledge of MS Windows OS, Unix and networking.
• Confidence in public speaking (training delivery, customer meetings).
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.
• Be self-motivated, with the ability to work with minimal supervision.
• Ability to make decisions that favourably effect customer experience.
• Excellent written and verbal communication skills.
• Ability to work in high-stress, mission critical situations.
• Flexible working hours per customer commitments.
• Requires general proficiency with tools, systems and procedures to accomplish job.

Job Function

Support / Service

Keysight Global Services Organization

Regular

Not Applicable

No

Day Job

Full Time (F)

> 50%

Irene Cavalli

Candidates can be considered to work from the following locations:

EMEA : United Kingdom : Berkshire : Winnersh || EMEA : United Kingdom : Corsham : Corsham || EMEA : United Kingdom : Hampshire : Fleet || EMEA : United Kingdom : London : London || EMEA : United Kingdom : Scotland : Edinburgh || EMEA : United Kingdom : Suffolk : Ipswich || EMEA : United Kingdom : Surrey : Leatherhead || EMEA : United Kingdom : West Midlands : Telford

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***Keysight is an Equal Opportunity Employer***

Job tags

Salary