Jobs on a Ship
Location
Abroad | United Kingdom
Job description
POSITION SUMMARY / ESSENTIAL FUNCTIONS
The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience. • Receives and handles special requests from non-English-speaking groups and individual guests. • Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements. • Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events. • Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions. • Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests. • Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc. • Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management. • Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise. • Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible. • Handles guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guests’ satisfaction. • Maintains a cash float for giving change and cashing traveler checks for guests. • Available to assist Cruise Programs department in leading specific activities for non-English-speaking guests. • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position. QUALIFICATIONS / REQUIREMENTS • Intermediate to Advanced verbal and written level of English is required. • Intermediate to Advanced verbal and written level in Spanish, French and Italian is required. • Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required. • Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships. EDUCATION • Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution. ATTRIBUTES • Able to work independently • Must be a quick and critical thinker, and a patient listener • Able to speak publicly to large groups if necessary • Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized • Proactive, Team Player, Problem Solver • Passionate about hospitality and customer service drivenJob tags
Salary
