RM
Location
Abingdon, Oxfordshire | United Kingdom
Job description
About RM
At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work.
The Assessment division provides industry-leading digital assessment products and services to examination boards, government departments and professional organisations across the globe.
In addition to building on its significant UK market presence, RM is expanding internationally with customers worldwide, including Australia, New Zealand, South Africa, Singapore and the Caribbean. This success demands ongoing product development, innovative use of technology and major service evolution.
Our award-winning portfolio of products and services delivers digital assessment solutions for organisations globally in the general qualification, professional qualification, and higher education sectors. Our products carry out hundreds of thousands of on-screen tests yearly and mark millions of paper-based scripts. We have partnered with the world’s leading awarding bodies for over a decade to deliver intuitive, secure, and reliable e-marking solutions. Every year more than a million people worldwide get the marks they deserve thanks to RM software products and services.
The opportunity
Reporting to the Head of Technical Operations, the Senior Cloud Engineer will be responsible for building, managing, and maintaining our Azure and AWS cloud hosted solutions including the deployment and third line support of our in house developed applications.
The Senior Cloud Engineer will join an existing team of six engineers in the UK and be part of the wider Technical Operations team made up of around eighty engineers based in India, Australia and the UK.
Working with Customer Support teams, Technical Architects and Application Developers you will play a crucial role in ensuring that we deliver an exceptional customer experience.
This role will require flexible working patterns to cover extended working hours which may include up to 10pm Monday to Friday and 9am to 5pm Saturdays and Sundays.
We can offer you a competitive salary + Benefits
| Key Responsibilities | % time spent |
1. | Application Support – provide 3 rd line support for our in house developed applications. This will include resolving incidents escalated by our first- and second-line support teams and where appropriate liaising with our development teams to identify application defects and applying workarounds. The application support role also includes deploying application updates, patches and hotfixes. | 30% |
2. | Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored and responded to in order to mitigate the risk of a service issue. In the event of a platform or hosting issue provide technical expertise and leadership to provide the fastest possible recovery of service. | 30%
|
2. | Capacity Management – proactively input to our Capacity Management process to ensure that our hosting platforms are provisioned with sufficient capacity to meet the expected demand but are not over provisioned and incurring unnecessary cost to the business. | 10%
|
3. | Change Management - provide technical expertise as part of our Change Management process to help assess and mitigate risk to our SLAs associated with Change Requests. For lower risk changes ensure appropriate risk assessment and peer review has been completed then act as the change approver. | 10% |
4. | Security & Business Continuity – ensure that information security is at the heart of all Technical Operations tasks and comply with the RM security and business continuity technical processes and policies. Proactively identify opportunities to reduce information security risks. Manage the vulnerability scanning and patching of live services. Ensure all hosting configurations comply with security best practice. Support continuing ISO27001 Information Security & ISO22301 Business Continuity audits and certification. | 10% |
5. | Project Representation – working as part of an internal project team (Solutions Architects, Development teams, Operations teams) to ensure that hosting and support of new or changed projects and services are delivered in a reliable, best practice and cost effective manner through the project lifecycle from requirements to live service. | 5% |
6. | Continual Service Improvement – Ensure that the tools, products and skills associated with hosting and service delivery are constantly challenged and updated. Research industry best practice and contribute to the CSI programme within Technical Operations team. Represent Technical Operations in other CSI programmes and provide technical assistance and guidance as required. | 5% |
Essential:
Desirable:
What’s in it for you?
At RM we recently introduced My Work Blend @RM which provides office - based colleagues with multi location and hybrid working options to suit them . As well as your office base , you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us a t [email protected] .
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available , some roles are also eligible for a performance-related bonus .
There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment , or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
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