DB Cargo UK (Ltd.)
Location
Doncaster, South Yorkshire | United Kingdom
Job description
What will you be doing?
Below is a list of responsibilities the successful candidate will action:
Managing a small team of Application support analysts.
Deliver 2rd line support on a variety of applications of which some are business critical.
Coordinate third party suppliers to deliver projects, bugs fixes and system improvements. Some out of hours meetings will be required due to a supplier being located outside of the UK.
Completing regular compliance requirements and annual checks for all applications within the portfolios.
Work closely with internal and external stakeholders to build strong relationships.
Business partner for selected portfolios within the business and provide support to deliver Roadmaps for Technical improvements.
Lead the planning and delivery for small projects ensuring the full project management methodology is utilised.
Delivering projects on-time, within scope and within the allocated budget.
Provide Business Analysis skills to tease out business requirements.
Supporting critical applications within the Order to Cash processes, CRM tools and SharePoint.
Managing risks and threats for the successful delivery of applications and projects.
Manage financial acumen to manage an application portfolio spend of approx. £900k across 7 key suppliers.
Manage existing suppliers to their SLA commitment and undertake full contract management for existing and potential new suppliers.
What are we looking for?
You would ideally have:
Experience of team management, workload prioritisation, performance management and talent development.
5 years’ experience with application support and offering 2nd line support.
Strong communication skills in both verbal and written.
Knowledge of the ITIL framework for incident, problem and change management.
Skills to manage 3rd party suppliers with deliverables and budgets.
Experience of managing small IT projects.
Able to demonstrate excellent stakeholder management.
Experience working within Agile Methodology.
Knowledge of systems within the order to cash process, CRM tools.
Experience of working with SAP would be an advantage.
Enthusiasm to develop application knowledge in new areas.
Knowledge of the railway industry is not explicitly required although would be beneficial.
What matters to you?
Here at DB Cargo we offer range of benefits as part of your employment. These will include:
37 hours per week.
25 days annual leave plus bank holidays.
Hybrid working between our locations and your home, this is mutually agreeable between the business and employees and is role dependant.
Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution.
Free on-site parking.
EV charging at selected sites.
Health Cash Plan Available.
Cycle to work Scheme.
Manager led recognition programme for employees who live our values.
Access to DB Learning world.
Annual pay reviews.
A non-contractual bonus scheme of up to 20%.
We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, course and qualifications we can support you through.
Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.
We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.
Job tags
Salary
