Housing Triage Officer

Location

Guildford, Surrey | United Kingdom

Job description

Housing Triage Officer

 2 Year Fixed Term Contract

Are you a pro-active, motivated and confident individual who is seeking a challenging role.  If the answer is “yes” then we’d love to hear from you and to help start your career within a busy and fast paced environment.

The purpose of the role is to be the first point of contact for households in the borough who are threatened with homelessness, providing advice, support and signposting and to triage households who may require a full homelessness assessment.. The successful candidate will have good customer service skills, the ability to communicate effectively and will be able to prioritise their workload. Knowledge and experience of working in homelessness is not essential as full training will be provided. This is an exciting opportunity to begin a career in this sector.

Key Duties, Responsibilities & Accountabilities: - 

Provide a triage service via telephone, email and face to face using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness

Provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention

Respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as appropriate

Provide effective operational and administration support within the Housing Specialist and Case Teams, including telephone calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating applicant records

To assist with admin functions

This is an office based role.

Skills, Knowledge & Experience: - 

The successful candidate will need to have experience of working within homelessness and with vulnerable people

An understanding of the Homeless Reduction Act and experience in triaging

Good IT skills, particularly in Microsoft Word and Excel.

Good communication and people skills.

What’s in it for you?

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills.  We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.  This role attracts a salary of £30,176 - £33,960 per annum and an annual leave entitlement of 24 days plus bank holidays.

Please note salary offers are usually made at the lower grade, allowing for progression.

For an informal discussion about the role please contact Zoe Buddon 01483 444255

Closing date: 15/03/2024

Interviews: W/C 18th March 2024

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

Job tags

Salary

£30.18k - £33.96k per annum