Customer Service Apprentice BSH HOME APPLIANCES LIMITED

Location

Corby, Northamptonshire | United Kingdom

Job description

What you will do in your working day

Main duties:

Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.

Ownership of customer enquiries and follow through to completion.

Promoting products and services with the aim of generating income for the business and improving customer loyalty.

Selling of repair plans, extended warranties and accessories where appropriate.

The training you will be getting

• Remote 1/2-day training delivery in the workplace and 20% off-the-job training
• One to one sessions with trainer
• Access to online resources and VLE
• Functional Skills (if needed)
• Level 2 Customer Service

What to expect at the end of your apprenticeship

Possible full-time employment upon completion of apprenticeship and salary increasing to £23,000 per annum.

Job tags

Salary

£14k per annum