Application Support Technician

Location

Farnborough, Hampshire | United Kingdom

Job description

We are looking for an Application Support Technician to maintain and improve our application suite, including Jira, Confluence and Kanbanize.

Joining a community of specialists that work across our four studios, they’ll be responsible for supporting these apps for the whole business. They will empower our producers and developers to be more informed, organised and collaborative – so they can continue to develop world-class VR games titles.

Key Responsibilities:

• Keeping our Jira, Confluence, Kanbanize etc. systems in top shape, managing user permissions, project configurations, workflows and templates.
• Diagnosing and resolving any application-related issues that arise, ensuring minimal downtime and maximum productivity.
• Continuously improving and upgrading our workflows and systems to meet the evolving needs of our project teams.
• Creating and maintaining documentation, training users, and serving as the point of contact for all application support queries.
• Collaborating with stakeholders from all disciplines to ensure that our tools are fit for world-class VR game production.

Requirements

Who are we looking for?

Essential capabilities

• At least 2 years experience in a similar role, with a track record of effectively managing Jira in a rapidly changing environment.
• Strong understanding of the Atlassian product suite, with certification being a huge plus.
• Excellent troubleshooting skills, with an open and analytical mindset.
• Ability to effectively prioritize and organize your own work, based on feedback from stakeholders.
• Clear and friendly communication style, equally able to discuss technical, creative and people-focused challenges.

Desired experience

• Experience working in the games or other creative industries (e.g. film, VFX or immersive advertising).
• Experience/certification working with agile methodologies such as Kanban, Scrum, etc.

Benefits

Who are we?

We are nDreams, a world-leading game developer and publisher with nearly a decade of VR specialism. Combining a drive to push technological boundaries with proven gaming excellence, we are the team who set the standard for VR games with Ghostbusters: Rise of the Ghost Lord, Synapse, Fracked and the award-winning Phantom: Covert Ops.

With our team’s triple-A credentials and sensibilities, alongside bespoke VR technologies, we’ve got the skillset, processes and creative vision to deliver innovative, high-end games for all VR platforms and genres. If it’s VR gaming, you will find nDreams at the forefront of it.

Why nDreams?

Our expanding company shares a passion for innovation, collaboration and leading the future of VR. We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.

We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there’s an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play!).

Job tags

Salary