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Customer Support Specialist


Pupil Progress


Location

Brighton, East Sussex | United Kingdom


Job description

This is a fantastic opportunity to play a major role in a rapidly growing EdTech company. Working closely with one of the co-founders, you will be encouraged to enhance and grow your skills in a customer support role. 

You will be responsible for all aspects of customer support, including producing support material, developing systems, and leading training sessions for using our platform. By advising on new developments, improvements and reporting back on user experience you will be instrumental in the ongoing development of our platform. 

Using our bespoke platform, you will be working alongside our Customer Success Manager to support our customers to get all the benefits our software brings. You will be supporting teachers and school leaders to set up their bespoke trackers and provide training on how to use the platform to have the biggest impact. You will build relationships with schools and provide ongoing support to assist teachers in navigating our platform and providing advice on how to use our trackers to identify ways of raising student achievement. As well as analysing teachers engagement in the platform, ensuring your targeted schools continue to resubscribe and ensuring new customers have a smooth onboarding experience.

Responsibilities and tasks

Requirements

Benefits


Job tags

Full timeWork from home


Salary

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