NHS Jobs
Location
Rotherham, South Yorkshire | United Kingdom
Job description
1. Monitoring and processing incoming referrals and queries, via the services generic email account. 2. Monitor clinic rotas to ensure there are enough advance slots available and inform relevant persons of any issues. Book clients into clinic rotas for health coaches and keep them up to date of any changes. 3. Receive and deal with correspondence and take appropriate action. 4. Make sure client letters are printed and sent out in a timely manner. 5. Ensure that patient related documentation is entered into electronic health records with high degree of accuracy and completeness. 6. Complete in a timely manner in line with service KPIs, 12-week, 6 month and 12-month, client follow up calls. 7. Attend team and or clinical team meetings, takes notes/minutes and action any outcomes from the meeting. 8. Work with managers and with IT support to maintain data quality and make improvements to data collection where necessary. 9. Assist managers and clinicians in achieving contracted targets by ensuring data is entered accurately and in a timely manner. 10. Assist with the induction process for new staff. 11. Photocopying, collating, and processing information and any similar duties which may be necessary to facilitate the secretarial and administrative work. Scanning and uploading documents. 12. To manage own time and priorities in providing service. 13. To maintain an ordered and organised, office environment. 14. To undertake any other reasonable tasks as determined by managers and Connect team clinicians. 15. To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act. 16. To ensure confidentiality of staff, patients and carers is maintained in line with organisations policy. 17. To support safe and effective team practices. 18. To work closely with team members to provide a flexible service and be willing to assist other staff as and when required. 19. Attend community and promotional events to talk about the service with health coaches as required. 20. To work as a member of a team communicating effectively regarding work capacity and pressures ensuring the smooth running of administrative provision. To raise with the line manager any barriers to safe and effective working. 21. To attend all mandatory training courses required and comply with health and safety regulations as part of personal development, e.g., systems training, fire awareness training, Personal Development Reviews (PDR/Appraisals).
Job tags
Salary
£12 per hour
