NHS Jobs
Location
Willesborough, Kent | United Kingdom
Job description
You will work as part of a pan-regional team providing a professional and courteous telephone response to clinical and non-clinical colleagues, navigating patient requirements efficiently, ensuring accuracy of patient information and adherence to company guidelines and procedures. Direct liaison with patients may be required, including comfort calling when patients cannot be seen during clinical operating hours. The role has accountability for managing the patient queue and will ensure effective and timely distribution of calls to all available clinicians, via triage platforms, regional bases, or dispatch points. The role demands high levels of visibility and understanding of available regional clinical resource during shifts. The role will also support the Service Manager in maintaining service levels against KPIs and responding to fluctuating demands.
Job tags
Salary
£11.2 per hour
