IT Support Apprentice LINK ICT SERVICES LIMITED

Location

Mansfield, Nottinghamshire | United Kingdom

Job description

What you will do in your working day

Are you a practical problem solver with a passion for IT?

After a period of business growth, Link ICT are on the lookout for another apprentice to join their team of techies!

Reporting to the Technical Services Manager, you will provide onsite & remote IT support to clients

Your duties will include, but are not necessarily limited to the following:

• Provide onsite and remote IT technical support to clients
• Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
• Ordering new ICT hardware and logging devices onto asset register Installation and configuring of operating systems
• Software installation, such as MS Office and anti-virus
• Some lower-level network administration may be required, such as setting policies and group permissions
• Performing server backups where required
• Supporting with any technical queries regarding unified communication
• Technical fault diagnosis with audio-visual equipment

Things to consider:

• This is not just a desk job
• You will have the opportunity to get out onto client sites and provide real IT Support
• The company is based near to the city centre with excellent transport links
• Experienced technical colleagues who can provide support and guidance
• Free parking is available onsite
• Full & clean driving license and access to own vehicle is required

Location:

• Mainly based between North Derbyshire (Chesterfield) and the office in Derby City Centre

The training you will be getting

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:

The qualification has core knowledge elements, before branching out into one of the following pathways:

• IT Support Technician
• Network Technician 
• Digital Communications Technician
• Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow
• All training is delivered online in virtual classrooms twice per week
• You will undertake Functional Skills for English and/or maths if needed 

What to expect at the end of your apprenticeship

• On completion of Level 3 apprenticeship, potentially a full time IT Technician role maybe available

Job tags

Salary

£14k per annum