NHS Jobs
Location
Colney, Norfolk | United Kingdom
Job description
Ensure adequate administration/ secretarial cover. Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload. To add patients from Outpatient Clinics to the Waiting List adhering to the Trusts policies & procedures. To deal with patients who are emotionally distressed in a sensitive and professional manner. To assist patients and their carers by arranging Interpreter/Sign facilities via INTRAN. To deputise in the absence of the Administration Manager and provide front-line administration support when required to ensure adequate support within the Directorate. Undertake any other duties that may be required by the Administration Manager to support the delivery of an efficient administration service to the Directorate. To play a key role in the development and implementation of new policies and procedures within the Directorate, to overcome conflicts / lack of knowledge. Regularly review and update clinic templates to reflect changes in clinical demand. To maintain the patient monitoring system, updating RTT in accordance with Trust guidelines, to ensure that no patient breaches the maximum waiting time target and work with Waiting List Co-Ordinators to reduce the risk of a breach. To be the first point of contact for all forms of problems relating to the booking of lists and clinics. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job tags
Salary
£25.15k - £27.6k per annum
