SOC Support Technician

Location

Church, Lancashire | United Kingdom

Job description

Our client seeks a SOC Support Technician to join their team. Role Profile: You will work as part of a 24/7/365 team to ensure the effective Service Assurance of the Core Networks and systems. In addition, you will be supporting several key areas around the business including Customer Technology Services, Business Services and Network Services, among others. The Service Operations Team are enthusiastic and bright individuals, who support the business and customers, both locally and globally. As part of the team how you present and conduct yourself is important to them. This role represents an opportunity for a capable and enthusiastic individual who is truly passionate about delivering world-class service to customers. Key Skills and Experience: Education - Essential Qualifications: Minimum of 5 GCSEs or equivalent - Grade A - B, must include English. MIM Qualification or similar recognised industry standard for Incident Management. May have started or obtained a recognised Telecoms qualification such as CCNA. Essential Criteria: 2 or more years working in a similar environment. Experience of ITIL Incident & Change Management. Have an ability to communicate clearly and professionally. A good understanding of MIM or similar that covers Process, Communication & Continual Improvement. A full clean driving licence. Desired Criteria. Proficient using ServiceNow Change & Incident Management or similar platform. Knowledge of the telecoms industry. A self-motivated individual but also an excellent team player but with ability to work with little or no supervision. Excellent time management skills. Being punctual is some we expect from everyone. Ability to multitask. Each team member will have multiple tasks to deliver daily. Skills: Exceptional communication skills with verbal and written. A strong desire to learn from those around you. A real team ethos, with exceptional interpersonal skills. Attention to detail. Excellent customer facing skills. Professional interaction with both our internal and external customers is always expected. Professional conduct always. Takes ownership and responsibility for what they do. Where they see improvements, they act. A can-do and proactive approach to work. A team player is essential for this role. Flexible approach to working shifts. Making sure that at the beginning and end of each shift, they are transparent with any ongoing incidents. Please be aware that the successful candidate will be required to undertake a Police/Security Check. Our client encourages individuals to craft out a career in technology, from designing their networks to building applications. They want people who see problems and present solutions. Take ownership and responsibility because they reward hard work, initiative, flexibility, and teamwork. If you have the required skills please apply online at searchandselect.com quoting reference number: 14536

Job tags

Salary