Vertical Advantage Limited
Location
Kent | United Kingdom
Job description
An excellent opportunity has arisen for a Head of Customer Service to join a rapidly growing Consumer Goods business.
They are a group who have continued to grow YoY across multiple channels from Retail, Ecommerce and the trade.
This hire is an important one for the business and is a new milestone in their growth strategy.
The Role - Leading a Customer Service team (10+) to deliver exceptional customer service to B2C and B2B customers.
- Happy to be hands on in day to day responsibilities and happy to be the go to person when a problem is escalated.
- Strategic input for CS functions and reporting back to Exec level of the group.
- finding innovative ways to increase CS for the business through tech and other modern techniques.
- Bridge gap between all of the teams including warehouse, logistics and sales to ensure CS levels are high and consistent throughout.
The Person - Strong Customer Service experience within a high–growth or large consumer goods business.
- Food or Beverage experience is highly desirable.
- Ecommerce experience is also highly desirable.
- Has experience of using tech and automations.
- Strong leadership experience, comfortable at managing large teams.
- PERSONALITY – it's a customer service role so your personality and smile needs to be infectious both externally and internally.
Please ensure you have full right to work in the UK before applying – the company does not offer sponsorship.
Job tags
Salary
£65k - £80k per annum
