GoHenry
Location
Farnborough, Hampshire | United Kingdom
Job description
Please note: This position is known as a 'Member Services Agent' internally at GoHenry.
GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.
GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
Shifts available:
Option 1: Monday, Tuesday & Friday 5pm-10pm (15 hours per week)
Starting salary of £24,960 (prorated as a part-time position) with the opportunity to grow through our salary bands.
Responsibilities:
We are looking for an experienced and self-driven Member Services Agent to join our Member Services Team who are here for our members 8am – 10pm, Monday - Sunday.
Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience to both the parents and children holding GoHenry accounts.
What you’ll do:
What we’re looking for:
You tick each of our three of our Member Service Agents-must-haves:
You’ve been where we are about to go:
As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
Performance related reward scheme – we are hot on keeping you incentivised and motivated whilst appreciating you also with rewards ranging from £500 to £1,000 based on 3 months consecutive results.
What we are offering:
About GoHenry
We’re on a mission to help every kid be good with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.
How we do it;
We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind.
GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
But we’re still growing, and that’s why we need you.
Want to join our mission?
If GoHenry sounds like a place you’d like to be, please apply using the link below.
Job tags
Salary
£24.96k per annum
