Administrator

Location

Manchester | United Kingdom

Job description

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Healthcare is a leading healthcare staffing company providing healthcare recruitment expertise to both the public and private sectors. Established in 1990, Medacs is the largest provider of locum doctors to the NHS, and the only specialist staffing agency awarded a place on every national framework.

Medacs Homecare division prides itself on being a quality homecare provider that coordinates and delivers domiciliary care, specialist care and complex care services to the elderly, children, and those with special needs within their homes.

Medacs Homecare is currently recruiting for an ECM Administrator to manage the Electronic Call Monitoring system.

Working Monday to Friday 10am-6pm from the Manchester, Salford Quays offices.

Here's some of the key responsibilities:

• Monitoring the ECM system regularly and follow up on Care Workers that have not logged in or out of visits
• Ensuring any unconfirmed visits can be reconciled
• Daily reconciliation of electronic call monitoring system and report any remaining disputed visits to the Registered Branch Manager on a weekly basis
• Producing electronic call monitoring reports
• Following up alerts, investigate unconfirmed visits on ECM and provide a daily log of unconfirmed visits to the Registered Branch Manager
• Maintaining ECM compliance on various contracts for planned versus actual time duration of visits
• Highlighting and reporting any anomalies regarding timesheets to the Branch/Care Manager/Team Leader
• Ensuring all clients are assigned tags on the system and carers issued with their phones
• Allocating tags from ended packages to be reassigned to new ones
• Ensuring ended packages are inactive to avoid charges or financial contractual penalties
• Ensuring that all annual leave, sickness and maternity and other absence information is processed for payment
• Producing a weekly reports of un-submitted timesheets and take action
• Supporting branch with all administrative duties
• First point of contact for all ECM queries
• Using your administrative and Excel/IT knowledge and skills

WHY MGG

When joining MGG you will have access to a range of benefits that we have on offer:

• Salary range £22,000
• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Company pension and life assurance
• Wellbeing support through an Employee Assistance Programme
• A voluntary mentoring programme
• Reward and recognition awards
• Excellent induction plus ongoing training and development
• Clear career paths

ABOUT US

We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand.

The MGG family is welcoming, innovative and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

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Job tags

Salary

£22k per annum