Community Liaison Officer

Location

Burnley, Lancashire | United Kingdom

Job description

*Please note this field-based liaison role requires a driving licence and access to a vehicle which we compensate via a travel allowance*

Want to work for an award-winning Alternative Network Provider in telecoms?

Do you already have face-to-face experience in customer service, lead generation, field sales, community engagement, canvassing or similar but want to take it further with a company that is growing at speed?

Would you like to help people fight the cost of living increases and make an impact in your local community?

Then brsk is your answer.

Full Time, Permanent. Salary: up to £25,000 per annum + Bonus + Benefits

Working: Field based 40 hours per week (assigned to a specific location)

Why brsk?

• Full training, development & ongoing support is provided
• £21k - £25k per annum salary plus 2k travel allowance + discretionary bonus
• 25 days holiday (plus 8 days bank holidays)
• Your birthday off!
• Pension and Healthcare
• Represent a brand that makes an impact within the community
• Have your voice heard and feedback is always welcome
• Free 1 gigabit broadband if you reside within a serviceable brsk area

The Role?

• Working in community, building engagement with household owners in the Lancashire Region
• Helping with Lead Generation Campaigns
• Data Capture either through residential campaigns or events, occasionally via the telephone
• Brand Representation explaining our build plans to local residents and dealing with queries

About us

We are a UK based, full fibre provider that is rolling out a new 1 gigabit per second broadband network to homes and businesses across the UK.

With an average broadband speed of 64mbps, the UK is ranked amongst the lowest in Europe for its poor internet connectivity and we are here to change this by delivering a betternet. We are a start-up team of innovative, agile and driven individuals, looking to scale-up and achieve our ambitious plan to connect a million homes in the UK to our gigabit network.

We have now rolled out fibre to over 400,000 homes in the UK, making us one of the fastest growing Alternative Network Providers in the UK.

What sets us apart? You do, each one of us has a voice and collectively contribute to building brsk. If you are wanting to work somewhere you can have a real impact and believe you can innovate in a fast paced environment, then this may be the role for you!

About the Role

We're looking for someone who is motivated, ambitious and target-driven. You’ll be someone who is comfortable talking to a resident or a customer at their door, at an engagement event and over the phone while building the brsk brand to drive uptake of our broadband services in the Lancashire region. We believe British broadband is not fit for purpose in this high-flying tech era, and we're on a mission to do something about it.

We're offering outstanding, reasonably priced packages with various contract or no-contract options. We're bringing up to 1 gigabit broadband to people all over the UK, freeing them from bad broadband, one community at a time.

This is a field-based role located in our our Lancashire region (you will be working with a team and a Business Development Operations Manager) and it would be ideal (but not essential as we provide full training) if you have experience in either face-to-face engagement, lead generation, sales or customer service/support roles. You'll be expected to be in the field driving data capture/lead generation in your area, we'd also love to see you in person on occasion for team meetings and updates.

Job Purpose:

• As a Community Liaison Officer, you will be responsible for capturing leads/data that can help us understand broadband and telecoms products used by local communities
• Based in the Lancashire region on a day-to-day basis
• Able to consistently achieve set weekly and monthly activity and opportunity targets
• Share ideas of other opportunities within the area to maximise the service uptake

Key requirements:

• UK Driving Licence with access to your own vehicle
• Ideally, we are looking for people who have 6 months of sales/lead generation/customer support or customer service experience (retail sales, field sales, Telesales, direct sales, B2B sales, B2C sales, and retention sales - are all desirable but not essential)
• Excellent awareness of the area
• Enthusiasm, a drive to succeed, a positive attitude and a strong work ethic are key for this role.
• Excellent time management and organisational skills
• A drive for excellence and high attention to detail, a desire to learn and grow

Benefits:

We offer a competitive salary, travel allowance and discretionary bonus scheme for candidates who can display the above experience and behaviours. We also provide 26 days of holiday in addition to public holidays, pension and private healthcare.

Job tags

Salary