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Location

Bedford, Bedfordshire | United Kingdom

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Job description

The job role includes answering the majority of all calls coming into the hospital and we are responsible for ensuring those calls reach the correct persons and departments. We also man the emergency phones as well as the emergency alarms.

We work on a 6 week rota basis and this will consist of some lone working and weekend working.

Customer care / Answering calls / Dect Phones / Handing out of the keys / First point of contact for any persons contacting the hospital, clinic or ward / Operating switchboard equipment to receive calls and take all emergency calls to pass onto correct person or department.

We would require good telephone manner and good IT and literacy skills and excellent customer care communication skills.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Effective delivery and discharge of Operator duties utilising the Trusts various Telephony systems across Hornbill and Unify platforms.

Provide advice on Telephony systems both in and out of hours

Undertake lone working duties as part of a rotating shift pattern for long periods of time.

Troubleshoot basic network across both voice and data networks issues affecting Trust users.

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Basic Active Directory knowledge; c

Provide or receive complex/sensitive information i.e. Major Incident, Deaf Help or other clinical/non clinical information to users; be able to communicate this information in a manner that it is understood.

Collate, Input and maintain accurate information on Trust systems using Microsoft tools; Word and Excel with the ability to manipulate data to provide reports as and when required.

Work independently or as part of the team, in a pressured environment with the ability to use own initiative where policy or procedure may be absent.

This advert closes on Saturday 23 Mar 2024

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Job tags

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Salary