Fraser Hart
Location
Crawley, West Sussex | United Kingdom
Job description
Our Client is the leading global B Corp online marketplace for desirable pre-loved fashion. Their mission is to transform the fashion industry for a more sustainable future and to promote the circular fashion movement.
We are looking for 3 Quality Controllers to work in their distribution centre in Surrey.
About the role:
Reporting to the QC Team Leader, the Quality Controller ensures the quality control of all received
products into their workshop to guarantee the compliance of sales announcements and make reliable
transactions, in accordance with the company standards.
What you’ll be doing
• Be in charge of a product rack and process accordingly
• Scan product ID and read the data sheet.
• Ensure all necessary controls in accordance with VC specifications (product value, size, status, etc.) and validate the product data sheet compliancy.
• Ensure the product restoration if needed to facilitate the transaction (cleaning, stitching, etc.).
• Make all the necessary comments to the product data sheet to make the transaction reliable and avoid returns.
• Identify the blocking points that could hinder the transaction and make the most appropriate decision for the Client, the seller and the buyer.
• Act as a trusted third party between the buyer and the seller in case of anomaly.
• Seal the items after each check to certify their passage through the workshop.
• Follow the proper storage of controlled racks accordingly to the FIFO & area rules.
• Alert your line manager in case of doubt or malfunction.
• Manage the inventory of the areas he/she is responsible for.
• Be the linking pin between different VC services as required (SRM, logistics, Concierge, etc.)
The ideal candidate
• Strong experience with fashion items (clothing, shoes and accessories) quality control, inspection, refurbishment, and/or repairs preferred
• Passionate about fashion industry, luxury brands and vintage items
• Curiosity, a methodical approach & extreme attention to detail
• A strong understanding of luxury fashion
• A passion for sharing knowledge/expertise & willingness to learn/improve processes where needed
• Ability to work closely with the customer service and answer client request
• Able to work in a fast-paced facility environment
• Strong organizational and multitasking skills with a positive attitude no matter what the task requires
• Excellent communication skills and able to effectively convey our brand image. A high standard of written and spoken English is essential.
• Customer centric and solution oriented
• Outstanding work ethic and ability to reach daily quota and goal
The rewards include….
• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career defining work in a fast growing organisation
• The possibility to work as part of a global diverse team with more than 50 nationalities
• Significant investment in your learning and growth
• Competitive compensation and benefits package
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