Location
Belfast | United Kingdom
Job description
Employer Location: ANTRIM
Email: [email protected]
Job description
Power NI have an exciting opportunity for a Credit Controller based in Belfast.
Reporting to the Credit Control Team Leader, the main objective of the Credit Controller role is to reduce arrears in line with target, improving company’s cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed.
The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Power NI and Energia are seeking to recruit someone with experience in a customer specialist role..
Responsibilities
- Making outbound calls to customers in line with company procedure.
- Taking inbound calls and dealing with customer queries promptly and efficiently.
- Managing a debt list portfolio.
- Negotiating payment agreements with customers.
- Monitoring and working on system To Dos as required and in line with targets.
- Creating and registering new accounts.
- Dealing with internal and external third-party stakeholders.
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data Protection and in-house procedures.
- Updating customer contacts on the in-house billing system.
- Any other ad hoc duties as deemed appropriate by the Credit Control Team Leader.
Skills and Qualifications
Essential Skills
- 1 years experience working in a Credit Control environment.
- Previous experience of working in a fast paced / target driven environment.
- Excellent telephone manner with experience of working daily on inbound and outbound calls.
- Demonstrable strong communication skills and a well organised approach.
- Experience of working towards KPIs.
- Proficient in Microsoft Office applications.
Desirable Skills
- 3 GCSEs (to include Maths A - C grade or equivalent).
- Demonstrable understanding of the gas and electricity industry.
- Team player with a positive attitude.
Job tags
Salary
