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Location

Salford, Greater Manchester | United Kingdom

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Job description

We are looking for a Energy Contract Administrator to join the team at Thermatic Energy. The Energy team’s main aim is to ensure Thermatic clients are operating as effectively and efficiently as possible with regard to their energy costs and consumption. 

We provide hands on support to commercial clients in achieving energy reduction and building management goals. Whether they’re looking to control their buildings energy usage, connect their estate or look at their overall energy management strategy, Thermatic Energy can help.

The Contract Adminstrator role will be responsible for managing client accounts, dealing with billing queries, analysing metering data and identifying opportunities for client savings. This is a roel that requires good data analysis and manipulation skills and a strong customer service and delivery mindset. The ideal candidate will have worked within the energy industry. 

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
  • Private Medical Insurance (no excess)
  • Dental & Optical cash back scheme
  • Employee Assistance Programme
  • Access to virtual GP support
  • Health discounts
  • Access to annual health screening
• Enhanced Family Leave policies
• Free parking
• Company events
• Gym facilities onsite
• Referral bonus
• Employee of the Month awards
• Long Service Awards

Hours & Location of Work:

• Main location - Thermatic Head Office, Salford. Opportunities to work remotely will be available.
• Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week

Skills, Experience & Qualifications:
Essential:

• Experience in a similar role
• Outstanding customer service and interpersonal skills, strong communication skills and a collaborative approach
• Attention to detail, strong analytical skills and effective time management capabilities

Desirable:

• Previous experience in a similar role in the Energy industry

Responsibilities include:

• Managing client account
• Provide energy management, consumption, and monitoring reports for customers
• Resolving billing and metering queries
• Identifying additional savings opportunities for a client
• Liaise with energy suppliers/data collectors and client to resolve queries
• Respond to questions and requests for information – internally and/or externally
• Support all administrative tasks on contract, from initial call out to completion
• Answer all external calls and emails in a timely manner
• Deliver excellent customer service through all channels of communication – email, phone, or portal

Our People

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

Guaranteed Interview Commitment – We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.

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Job tags

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Salary