Akton Recruitment Ltd.
Location
Kensington & Chelsea, Greater London | United Kingdom
Job description
Permanent
Salary: £20.00 - £24.00 per hour
Location: Kensington and Chelsea, London
Sectors:Housing & Local Authority
Income OfficerKensingtonTemporary Contract To be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service.Key Responsibilities Provide advice and support when needed to enable customers to resolve problems and remain in their home.Collection of income and full management of customer accounts, managing cases that need further action e.g. court action.Work closely with the Council's legal team to monitor possession cases; to ensure RBKC are charged correctly, and that service level agreement timescales are adhered toTo ensure that high levels of service and customer satisfaction are maintainedProvide a supportive, yet firm approach to service delivery with the aim of minimising arrears whilst assisting our customers to sustain tenancies.Establish customers reason for rent arrears and work them to tackle the reasons for non- payment.Monitor rent accounts to ensure residents in arrears are contacted promptly and payment due are taken or a mutually agreeable arrangement made and monitored.To develop and maintain a positive relationship with clients, resident organisations, council officers, housing providers, advocates, elected members and other stakeholders to ensure high levels of customer satisfaction are achieved.Job tags
Salary
£20 - £24 per hour
