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Location

Watford, Hertfordshire | United Kingdom

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Job description

Hybrid work - Watford Office Once Per Week

6 months

Are you someone with Service Design and Transition experience, at manager level, looking for a new contract role? My large client in the retail sector is looking for someone to join ASAP in a new contract position they have available.

Job Description:

This role is to manage the Service Introduction of New/Changed IT Services to one or more company areas. The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose. You will own and be accountable for all aspects of the Service Design & Transition process, including development, governance, compliance, reporting and continual improvement.

Some of your responsibilities will include:

• Ensure clear Service Design and support model
• Ensure Knowledge Transfer and Knowledge articles are created and catalogued
• Collect & update non-discoverable attributes for CMDB
• Identify any new Service or Access request items
• Maintain Service Design & Transition global epic tracker

The experience required for this role includes:

• Strong communications skills on all levels and the ability to deliver services across different areas
• Excellent working knowledge of ITIL V3 and/or ITIL 4
• A proven and demonstrable understanding of IT Service Design/Transition/Introduction and the practise of having implemented this into/across value streams.

If this role is right for you, please APPLY NOW!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.

#J-18808-Ljbffr

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Job tags

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Salary