Insurance Account Handler

Location

Norwich, Norfolk | United Kingdom

Job description

One Broker (part of the Jensten Group) are looking for an experienced Personal Lines Account Handler to join our expanding team in Norwich office. This is an exciting opportunity to join our successful and growing Thatch Scheme.

Initially working full time in the office, a blend of office and home working will be available in line with the company smart working Policy on completion of probation.

This is a great opportunity for someone who wants to develop their insurance knowledge further or is looking to return to the industry and truly make a difference.

Some key objectives & responsibilities will include:

• Providing a comprehensive customer service to meet the insurance needs of our clients
• Checking policy documentation for accuracy and forwarding to clients or liaising with insurers
• Negotiating and inviting renewal of allocated client’s policies, ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions.
• Dealing with and processing mid-term adjustments
• Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday /absence.
• Liaising with Claims department over claims queries / reports
• Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual / Company Procedures

About you

As our Personal Lines Account Handler, you will need to have a good solid understanding and experience of personal lines insurance risks, ideally nonstandard household risks and have the ability to build good working relationships both internally and externally.

You’ll also be or have:

• Excellent communication and organisational skills
• Good IT skills are essential
• Ideally the successful candidate will hold the Cert CII qualification or working towards it.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

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