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Location

Romford, Greater London | United Kingdom

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Job description

Duties:
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities
Complaint handling
Liaising and coordinating between customers and drivers
Keep accurate records and document customer service actions and discussions
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Keep ahead of industry’s developments and apply best practices to areas of improvement

Requirements and skills:
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

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Job tags

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Salary

£26.5k per annum