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Location

Borehamwood, Hertfordshire | United Kingdom

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Job description

We are looking for a 2nd Line Service Desk Engineer to join a wellestablished and fastgrowing IT Services Solutions and Consultancy practice.

Were a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing worldclass IT services to a diverse and expanding list of clients.

You should have at least 4 years working in a commercial IT Support environment preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for Enable Technologys Managed Service customers with the aim of fixing all incidents or escalating to the 3 rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime perform rootcause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts deploying the latest security updates system maintenance and upgrading customer systems.

Requirements

Desired skills include:

• Remote / On Site Support Ticket management Experience working in an ITIL environment.
  
• Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired.
  
• Email services (Exchange Exchange Online Mimecast Gmail)
  
• MDM Solutions (Intune Jamf)
  
• SharePoint Online and Teams setup and configuration
  
• Microsoft Azure administration
  
• Hosted Telephony
  
• Windows Server GPO AD File Servers and any other server roles.
  
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
  
• General desktop support Hardwaresoftware diagnosis and break fix.
  
• Windows OS 78 and 10
  
• DNS DHCP TCP/IP LAN Routing VPN and WAN.
  
• Interest and exposure to security (Firewalls Windows security server and workstation)

Benefits

At Enable Technology we think its important to look after our employees. In addition to a competitive salary supportive teams and a real chance to progress your career we offer a range of benefits which include:

• Holiday : 22 days holiday rising to 25 days with length of service
  
• Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday)
  
• Hybrid Working : A minimum of 1 day per week home working
  
• Socials: Quarterly work socials and weekly team lunches
  
• Top tech : We dont just keep out services and solutions for our customers; that means bestofbreed software and hardware for all our staff
  
• Training : A tailored training plan including official vendor certifications
  

Why choose a career with Enable Technology

At Enable we have several goals. Were on a mission to become one of the UKs best and biggest MSPs and want to continue to grow. Were a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.

Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company an excellent Apprenticeship Scheme and various training and development programmes available at Enable Technology the opportunities for growth are endless.

NO RECRUITERS PLEASE

Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\\software diagnosis and break fix. Windows OS 10 and 11 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation)

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Job tags

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Salary