myGwork
Location
East Grinstead, West Sussex | United Kingdom
Job description
Job Description Job Title: Technical Support Engineer Working Pattern: Full Time Working location: East Grinstead based - Hybrid working available Why Rolls-Royce? As a Technical Support Engineer, you will Report to the Technical Manager for the Marine & Governmental Business Unit as the subject matter expert for Rolls-Royce Solutions Marine & Governmental power and propulsion products. In this position, you will travel within the UK & ROI providing technical support to customers, additionally you will spend time overseas which will include product training in Europe. You will use both Mechanical and Electrical experience in order to effectively deliver support required by the services team. Work with us and we'll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It's a locally managed and flexible informal discretionary arrangement. What you will be doing: As a Technical Support Engineer, you will enjoy the opportunity to: Promote a zero-harm culture by working with and ensure that all HSQE requirements are met with all work that is carried out by the team. Ensure first class customer liaison including fulfilment of all reasonable customer requests. Responsible for providing technical support to both internal and external stakeholders. This includes, but not limited to, electrical, mechanical, controls and ongoing service and customer operations for the UK, Ireland and overseas territories (where applicable). Maintain project technical files (Drawings, wiring diagrams etc) - electronic and/or hard copy. Support the development and maintenance of Engineering work instructions within the Marine & Governmental Business Unit Provide commercial and technical reports or presentations as required to the internal management team and to the wider external end user base as required. Maintain excellent liaison with customers and all internal and parent company departments and participate generally in all cross departmental interactions. When required to do so attend customer meetings and sites to ensure specification compliance and customer satisfaction. Support and or deliver training programs as required. Lead resolution of technical service issues. Lead development of new technical solutions to support the service team. Who we're looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be considered for this exciting role, you will require: 5 Years Field Service Experience with internal combustion engines and appropriate qualifications in Mechanical/Electrical Engineering OR Similar relevant qualification or demonstrable industry experience Qualified/Conversant with MTU Marine & Governmental power and propulsion products. GCSE English and Maths or equivalent. Training on internal systems will be provided. To be able to attain full MoD Security Clearance. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people ' Rolls-Royce Closing date: 9th of March 2024 Job Category Field Services Posting Date 23 Feb 2024; 00:02 This employer is a corporate member of myGwork - LGBTQ professionals, the business community for LGBTQ professionals, students, inclusive employers & anyone who believes in workplace equality.
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