Customer Service Advisor Apprentice STEER AUTOMOTIVE GROUP LIMITED

Location

Stafford, Staffordshire | United Kingdom

Job description

What you will do in your working day

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? The programme covers the technical and practical needs for today’s motor vehicle retail customer service industry. You will cover:

• Understanding customer service within the automotive industry

• Understanding how to communicate effectively with customers in the automotive industry

• Understanding how to deliver reliable customer service within the automotive industry

• Understanding how to use dealer management systems (DMS) relevant to the automotive industry

• Understanding how to recognise and deal with queries, requests and problems in the automotive industry

• Understanding how to develop customer service relationships in the automotive industry

The training you will be getting

The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. 

You will be required to attend the Emtec Training Centre in Nottingham for your 'Block Release' Training.  This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.

Service Advisor, Intermediate  Apprenticeship (1 year).  Framework Training will include:  Nationally recognised qualifications - IMI level 2 Certificate in Customer Service for the Automotive Industry  ATA Accreditation - Customer Service Advisor 

What to expect at the end of your apprenticeship

• Advanced apprenticeship to further improve your knowledge and skills

• Career in the motor vehicle retail customer service industry

Job tags

Salary

£10.98k per annum