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Department Specialist - Victoria's Secret, Camberley Meadows


Location

Camberley, Surrey | United Kingdom


Job description

The Department Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.

Generalist/Non-Generalist:

Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.

Key responsibilities

● Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks

● Leads delivery teams ensuring product availability is flawless and delivered in a timely manner

● Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent

● Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner

● Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels

● Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard

● Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections

● Supports overall store by demonstrating & training all brand and store initiatives

Qualifications/Preferences

● Exhibits an authentic desire to exceed the customer’s expectations 

● Proven ability to meet or exceed goals preferred

● Demonstrates a sense of urgency

● Has a healthy, competitive spirit, while maintaining a team focus 

● Is resilient and bounces back quickly from setbacks

● Pursues opportunities to take on more responsibility

● Seeks out coaching from leaders and peers to improve productivity; leads own learning

● Demonstrates ability to improve customer satisfaction and drive customer loyalty

● Demonstrates excellent store operational skills

● Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

Key behaviours/Approach

● Ability to communicate effectively; both verbal and written

● Ability to form an effective and positive working relationships with other team members

● Ability to work in a team environment to achieve goals

● Have a genuine passion for retail

● Demonstrate genuine desire to provide excellent customer service 

● Ability to multitask with attention to detail

● Enthusiastic and positive attitude to work

● Strive towards our best place to work ethos

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0207 436 2000 and leave a voicemail.


Job tags

Permanent employmentPart timeHoliday work


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