Location
Worcester, Worcestershire | United Kingdom
Job description
You will be responsible for being the first point of contact for Trinity Homecare and its associated brands and service lines. Reporting to the Group Head of Sales, the Client Services Advisor will be passionate about delivering exceptional customer service with a high degree of empathy.
Advancing customer enquiries through to the start of care, you will use a consultative approach with strong objection handling and strategic follow-up skills.
You will work within a team delivering excellence for clients and seamless collaboration with operations teams.
Combined with your knowledge, you will also need to display, enthusiasm, passion and pride to work for Trinity Homecare Group.
You will be....
- An integral part of the company, you will be the first point of contact for all potential clients.
- Your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service
- Provide clients with excellent brand / product knowledge
- To ensure products sold match our clients’ needs and any supporting information sent to our clients is to the highest standard
- Maximise all up-sell and cross-sell opportunities across our service range and sister agencies
- To achieve high levels of client service at all stages of the process to encourage repeat business
- To meet and exceed personal objectives, including revenue, conversion, and productivity targets
- Demonstrate a total commitment to delivering excellent customer service
- Capture of source information for every inbound lead to enable the business to track performance
Capability, Knowledge and Experience
- Excellent communication skills both written and oral
- Exceptional customer call handling ability
- A track record of delivering results andexceeding targets
- Strong team player with the ability to work as an individual
- Ability to deal with difficult customer conversations when they arise
- Ability to work towards targets and deadlines
Personal characteristics
- Striving for excellence
- Self-motivated
- Adaptable / flexible approach
- Tenacious and assertive personality
We offer:
- Uncapped commission
- 25 days’ annual leave per year, plus bank holidays and a day for your birthday.
- On-going training, full induction
- Company pension
About Us
Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, Corinium Care, Country Cousins, Patricia White’s, Fitzrovia, Premier Homecare and GenuineCare. Care is at the heart of everything we do, and it’s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.
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Job tags
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